We have a 21-day return policy for book and non-book merchandise, which means you have 21 days after receiving your item to initiate a return.  Bulk and custom orders are not eligible for returns or refunds.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kindredstorieshtx.com or visit us in store. If you are mailing an item back to us, the shipping cost is you responsibility.  If Kindred Stories determines we are at fault for a defective item, we will provide a shipping label for your return. 

You can always contact us for any return questions at info@kindredstorieshtx.com.

Damages and issues
Please inspect your order upon reception and contact us immediately (within 48 hours) if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, intimate items, or jewelry). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.